Business Design & Transformation
25+ years guiding enterprises across healthcare, financial services, retail, logistics, and the public sector — from strategy through execution. Redesigning operating models, aligning teams, and accelerating outcomes with AI-enabled insight.
What I bring
01
Value streams, decision rights, governance, and ROI — assessed end-to-end and redesigned for how value is actually created and delivered.
02
Converting ambiguous complexity into clear problem statements, prioritized opportunities, and governance structures tied to measurable outcomes.
03
Pragmatic, responsible AI adoption — reducing cognitive load, accelerating research synthesis, and improving executive decision quality without the hype.
04
Cross-functional workshops, executive narratives, and Agile coaching — building the alignment and leadership capability to sustain transformation.
Services
01 — Operating Model Design
Current- and future-state assessment of operating models, decision rights, and value streams. Identify constraints, design options to improve flow, decision quality, and ROI — and build the adoption pathway to get there.
→ Clearer accountability, faster flow, measurable ROI
02 — AI-Enabled Decision Support
Reduce cognitive load and accelerate sense-making with AI-assisted research synthesis. Advisory on readiness, data quality, governance, and process suitability — grounded in outcome-focused use cases, not vendor hype.
→ Faster decisions, less noise, better insight
03 — Executive Facilitation
Cross-functional sessions that frame opportunities, align stakeholders, and co-create feasible operating model options with adoption pathways. Outputs: clear problem statements, prioritized opportunities, and governance updates tied to delivery.
→ Alignment, decisions made, momentum built
04 — Agile & Portfolio Transformation
From Agile Release Trains and portfolio strategy to enterprise Waterfall-to-Agile transitions. Delivery maturity assessments, KPI alignment, coaching for Product Owners, Scrum Masters, and executive sponsors.
→ Delivery velocity, team capability, sustained agility
Selected impact
Sales generated within two weeks of a mobile commerce launch — 400,000+ users, 25,000+ downloads, and 700+ five-star reviews. Release frequency improved from bi-monthly to bi-weekly.
Customer feedback response time reduced via a ServiceNow-based intake with SLAs and triage — closing the loop between customer signal and delivery execution.
Enterprise web applications aligned for internationalization across languages and standards — improving scalability, consistency, and time-to-market across regions.
About
I'm a Business Design and Transformation Leader who believes the best outcomes happen when strategy, structure, incentives, and execution are finally speaking the same language.
With 25+ years across healthcare, financial services, retail, logistics, utilities, and the public sector, I've learned that most organizations don't have a strategy problem — they have a translation problem. The strategy exists. The execution stalls in the gap between intent and action.
My role is to close that gap: to surface the misalignments that slow delivery, frame them clearly, and help leadership make better decisions faster — with confidence, not guesswork.
I apply AI-assisted synthesis not as a trend, but as a practical tool for reducing cognitive load in complex environments — so that decision-makers spend their time on judgment, not noise.
How I work
Client voices
Janet brings a rare combination of strategic thinking, hands-on execution, and strong interpersonal leadership.
She not only improved how we work, but also strengthened the culture of accountability and continuous improvement.
I would welcome the opportunity to work with Janet again and recommend her without reservation.
One of Janet's most impactful contributions was leading the successful migration of all teams into Azure DevOps, establishing a centralized and standardized backlog management system.
Credentials